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Frequently Asked Questions

Frequently Asked Questions

Is em&mary certified organic?

em&mary formulations contain certified organic ingredients which are denoted on the back of the ingredients list.

If em&mary formulations contain natural ingredients how come the product is white and not yellow or darker?

Macadamia nut oil is a light golden oil which does not provide colour to our products. The emulsifiers in the formula which hold the formula (water & oil components) together are white in colour and they cause the whiteness of the formula. The Tasmanian kelp is an extract created from dehydrated powder – it is a clear green colour but not bright like Matcha green tea.  It is at a level that won’t turn the product green for aesthetics.

Are the preservatives in em&mary formulations all natural?

The preservative in each formulation varies slightly but is supplied by natural ingredients included in the formulation.

What is the base cream in our formulations?

There are no base creams used in the em&mary range. Each formulation is uniquely created using different emulsifiers, oil, waxes and butters to form a cream suited for the desired purpose.

Isn't Vitamin E a cream?

Vitamin E is not a cream, vitamin E is an oil soluble ingredient known as tocopherol, sourced from sunflowers

Are em&mary formulations Gluten Free?

Yes they are gluten free. The Vitamin E (contained in the hand cream) is from Sunflower.

Is the Aloe Vera juice in all products cold pressed?

The Aloe Vera juice is USDA certified organic non-preserved freeze dried Aloe Vera powder which is reconstituted to aloe juice at the time of making each batch. This is to ensure that fresh organic juice is in each batch.

What is the Benzyl benzonate and salicylate derived from in the em&mary products?

These ingredients are listed at the end of the ingredient list. We have listed ingredients to INCI standard, an international labelling standard. Part of this is to list species names and part of the plant where the ingredient comes from. Also part of this is that we must include known allergens.

The INCI standard requires if any essential oils in the formula have allergens as part of their make up, the allergen must be listed. These are not ingredients in their own right (not added to the formulations) but are actually constituents in the make up of the essential oil. This is why they are listed at the end of the ingredient list.

Any citrus essential oils have allergens of citral and or limonene. The Benzyl benzoate and benzyl salicylate are both part of Ylang Ylang oil.

Why do we say the tubes are 100% recyclable? Isn’t everything recyclable somehow? And should we say instead “100% Biodegradable”?

Not all plastic is recyclable. Also not all packaging can be it depends on the types density and recycling centers. The whole range is 100% recyclable, only the tubes are biodegradable and we cant use the word 100% in reference with this as they do not all biodegrade at once. For example the tubes will start to degrade in land fill between 9 months – 5 years dependent on the carbon richness of the soil. The enzyme in the tube will only activate with carbon but the rate at which it biodegrades is dependent on the environment factors and influences. I always think it is best for the tubes to go into recycling to be turned into something else, the biodegradable is like a back up if they don’t end up in the recycling plant. If they accidentally end up in landfill the plastic will not be in environment forever instead will form part of the soil.

Do any of the em&mary formulations contain Palm Oil?

There is no palm oil in the em&mary formulas. Some of the emulsifiers have a palm oil derivative and each of these emulsifiers are from RSPO suppliers. Unfortunately, there are not many non palm oil derived emulsifiers or surfactants that create commercially acceptable products.