Terms and Conditions
Track Your Order
- For most orders you’ll receive an email with an Australia Post tracking number and a link to the Aus Post website to track your order.
- Orders that need to be shipped via courier (flammable products like sprays and EDT) will not alway have a tracking number. If a tracking number is available, we’ll send it to you via email.
Shipping To Australia
- Free Shipping for orders over $50
- $8.95 shipping fee for orders under $50
- Average delivery times (exclude order processing time):
SA and WA: up to 10 working days
TAS: up to 7 working days
other: up to 5 working days
- Orders will be delivered by Australia Post and/or the freight company of our choice. In the case of items classified as Dangerous Goods (class 2 or 3), items will be shipped by approved carriers and must be delivered to either a residential or business street address and a signature will be required upon delivery. Orders received for Dangerous Goods requesting a PO Box delivery address will not be accepted.
- For deliveries to unattended address a note will be left indicating pickup details at a nearby Post Office.
- Goods arranged for pickup at a Post Office may require proof of identity.
- At this stage, we do not offer international shipping.
- Key-Sun Laboratories Pty Ltd will make every effort to deliver on time.
- Delivery times are within business hours.
- Delivery times exclude Merchant’s order processing time. The delivery time estimates do not include Merchant handling time (e.g. to authorise an order and process it through the warehouse).
- Delivery times are independent of the weight or dimensions of a parcel
- In rural and regional areas of Australia, delivery to final destinations may take longer. If in doubt please check with your local Post Office.
For any shipping enquiry, please contact our customer service on 1800 791 381 or +61 2 9999 2525 or email firstname.lastname@example.org